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Answers, and a way to reach us.

Scholarwire is a study planner for Canvas. Here is what students ask about it, by topic.

Signed in? The same answers are searchable in the app. Open Help.

Getting started

How does Scholarwire get my courses?

Scholarwire for Canvas reads Canvas in this browser with the session you are already signed in to, then passes the result to the app. No password to hand over, no server in between.

Press Connect Canvas in the top bar to set it up. It takes about a minute.

Can I see the welcome tour again?

Open Settings, App and data, About and press Show me around again. Adding ?tour=1 to a page address, for example /today?tour=1, does the same.

Can I install Scholarwire like an app?

Yes. Settings, App and data has an Install button, and the browser's address bar usually offers one too. It opens in a separate window and keeps working offline.

Canvas and the extension

How often does it sync?

On open, and in the background while your browser is open on that computer: every 30 minutes on Pro and the trial, once a day on Free. On Pro and the trial each background sync also reaches your phone and the connector with the app closed. Refresh any time from the button beside the status in the top bar.

A course or an assignment is missing.

Scholarwire sees only what Canvas shows you. An unpublished course or assignment is not there to read.

Past courses are hidden by default. Show them from Courses, and add anything Canvas never had with New on the calendar.

Does it work offline?

Yes, for pages you have already opened online in this browser: calendar, planner, notes, decks and quizzes. A note or set you never opened here needs a connection once. Canvas sync and AI answers need a connection, and the app says so when it drops.

Calendar and feeds

Can I see my deadlines on my phone?

Two ways. Turn on calendar sync in Settings for a private link your phone's calendar subscribes to, then add it from Sync calendar on the calendar. Or open Sync calendar, choose Download a file (.ics) and open the file on your phone.

On a computer, Settings, Calendar has Send to my iPhone, which emails the link to your account's address, and a QR code to scan with the iPhone camera. Open either on the iPhone and tap Add to Apple Calendar.

I added the calendar feed twice. How do I remove one?

Scholarwire publishes one link. Adding it twice makes two subscriptions in the calendar app, so the extra one comes off there.

Google Calendar, on the web: find the feed under Other calendars, hover it, open the three dot menu or Settings, then choose Unsubscribe or Remove calendar. The Google Calendar phone apps cannot remove a subscription, so this one has to be done on the web.

Apple Calendar, on a Mac: right-click the subscribed calendar in the sidebar and choose Unsubscribe. On an iPhone: Settings, Apps, Calendar, Accounts, Subscribed Calendars, choose it, then Delete Account.

Outlook, on outlook.com: open Calendar, right-click the calendar under Other calendars and choose Remove. The new Outlook for Windows works the same way.

Removing a subscription never touches Scholarwire. The link keeps working, and you can add it again from Settings, Calendar.

Why does my calendar app show only two courses?

Free puts 2 courses on the feed. Pro and the 14-day trial put all of them.

Choose which ones under Settings, Calendar, Courses on your calendar. The feed republishes as soon as you change the choice, and your calendar app shows it on its next refresh, which can take hours.

Planner and study hours

How does the study plan decide what to schedule?

From what is due, the estimate on each one, and the hours you marked free. It lays out study blocks before the deadlines.

Change an estimate from the pill on a planner row, drag a block to move it, and press Rebuild for a fresh plan. Blocks you moved stay put.

Where do I set the hours I am free?

Settings, Study plan. One row per weekday, each with a start and an end time, read in your local time. The planner only puts study blocks inside those windows.

The same page sets Block length, Break between blocks, Daily maximum, and Start this many days early.

Notes, decks and quizzes

Where do flashcards and quizzes come from?

From your notes and files. Open a note and press Helpers, or ask the Tutor to make a deck. Review is spaced repetition, so cards you find hard come back sooner.

Where are citations and the writing checks?

In your notes. Press Tools beside a note's title for the reference formatter and for the plagiarism and AI detection checks, Writing checks has a Use this note button that fills in the note's text; the Citations plagiarism tab takes a draft you paste.

Both checks run on this device. Neither costs a credit or sends your draft anywhere. The plagiarism check finds runs of six or more words your draft shares with a source you paste or with your own notes. There is no database of other papers, so it is not a Turnitin score.

The AI detection check reads counted signals, like sentence variety and stock phrases, and says how the draft reads. Detectors guess: a human draft can score high. Use it to see how your writing reads, not as a verdict.

Can I bring a Google Doc into a note?

Yes. Open a note and press Import, then Google Drive, or use New note from Drive on the notes screen. Choose a file and its text lands in the note, with a link back to Drive.

Google Docs, Slides and Sheets work, and so do PDFs, Word files and PowerPoint files already in Drive. A Sheet arrives as its first sheet. A PDF is kept whole and opens inside the note.

The file downloads straight from Google to this device and never passes through our servers. The permission covers the files you chose and nothing else in Drive, and nothing is written back.

Is there a faster way to reach what a row can do?

Right-click a note, a study set or a course for its actions. The same list the row's menu button opens. Shift and right-click keeps the browser's own menu.

Where does a deleted note go?

To Recently deleted, where it stays for 30 days. Deleting shows an Undo for a few seconds, and after that the note is still there: Settings, App and data, Recently deleted.

The same for study sets, flashcards and quizzes. A deck keeps its cards and its review schedule, so restoring it puts back exactly what you had. Delete now removes something before the 30 days are up, and that one cannot be undone.

How do I add a table, an equation or a diagram?

Type / at the start of a line for the menu, or use the toolbar. A table opens with a bar for rows and columns. One dollar sign makes a short equation, two make a block. A diagram opens with its source below it, drawn live.

Press / to see the rest.

How do I fold part of a note away or add a table of contents?

Choose Toggle list in the / menu, or type two greater-than signs and a space, for a title that opens and closes what is under it. Press Enter in the title to go into it, and Ctrl+Enter (Cmd+Enter on a Mac) to open or close it.

A toggle is closed when you come back to the note, and it prints open. It keeps its open or closed state when you move it. To make a block a toggle, or a toggle back into text, use Turn into in the block menu.

Type [toc] and a space, or choose Table of contents in the / menu, for a list of the note's headings. Choose a heading in the list to jump to it.

How do I move a block, or turn a paragraph into a heading?

Hover a block and use the grip to its left to drag it, or open its menu for Turn into, Duplicate, Move up, Move down and Delete. On a phone the grip sits beside the line you are on, and the menu is the way to move things.

From the keyboard: Ctrl+Shift+Up and Down (Cmd on a Mac) move the block you are in, Ctrl+Shift+D copies it, and Ctrl+/ opens its menu.

How do I pin a note, give it an icon or make a copy?

Pin a note with the pin button on its action row, or from its More menu or its row's menu in the list. Pinned notes sit in a Pinned group at the top of the list, in the order you sorted by.

The small button left of a note's title picks an icon: one of the stroke icons, or any emoji you type or paste. It shows beside the title and on the note's row.

Duplicate note, in the same menus, makes Copy of the note with its course, tags, class date and icon, opens it, and offers an Undo for a few seconds. Attached files and the summary stay with the original.

Can I start a note from a template?

Yes. Start from a template, under New note on the notes list or under the placeholder of a blank note, opens six layouts: Cornell notes, Lecture, Reading, Problem set, Exam review and Office hours. Lecture and Reading start with a table of contents that lists their sections.

A template fills a blank note and never one that has text. The title starts as the template's name, with the course and the date when they are known. Undo takes the layout back out.

Can I go back to an earlier version of a note?

Yes. Open the note, press More, then Version history. Pick a version to read it, then press Restore this version. The text the note holds now is kept first, so Undo in the message that follows puts it back. A restore changes the title and the text only: the icon, the pin, the course and the tags stay as they are.

This device keeps a version about every 10 minutes while you write, up to 25 per note and for 90 days. Versions stay on this device: they are not synced to your other devices and are not in an export.

The Tutor and credits

What is a credit?

A message to the Tutor is one credit. A summary, a deck or a quiz costs a few, more for a bigger job. The cost is on the button before you press it.

Free credits refresh on the 1st of each month, UTC. Pro credits refresh on your billing date, every month, including on a yearly plan. The trial adds 3 a day instead. Settings, AI help shows how many are left and the day they refresh.

We keep a count of the credits and tokens you use each month, and how many Tutor messages you send each day, not what you sent or what came back. We use the counts to show your balance, apply the daily Tutor limit and decide which account emails to send you. They stay while your account exists and are deleted with it.

Can I turn AI off completely?

Yes. One switch in Settings, AI help hides every AI feature in the app. Nothing is sent anywhere while it is off.

Will the Tutor write my essay?

No. It explains, works a parallel example, checks your reasoning, outlines and quizzes you. It will not write what you hand in.

Claude and ChatGPT

Can I use Scholarwire inside Claude or ChatGPT?

Yes, on Pro and the 14-day trial. Add it in Claude's Connectors settings, or on ChatGPT's Plugins page with developer mode on, sign in once, then ask what is due, what you missed, or what to do tonight, answered from your real courses. Settings, Connectors has the steps and a link to the full guide.

It can read courses, due dates, announcement excerpts, your synced syllabus and assignment readings, and your notes (it can search them for a word), plus course-level grade standing if you turn that on. It never returns a Canvas link, a file, or a per-assignment score.

It can also build a deck, quiz you on a chapter, write a study guide, or turn notes into slides, in the chat, on your Claude or ChatGPT subscription rather than a Scholarwire credit. When you ask, it can book a study block, mark work done, add a note or a calendar item, and move a note, deck, quiz or study set to Recently deleted. Disconnect any time from Settings, Connectors.

Why can Claude or ChatGPT not read a file yet?

Reading a Canvas file needs the browser extension open on a computer. Scholarwire notes it and reads it on the next pass, often within a minute if that computer is open now.

Ask again then, or open Settings, Canvas and press Read now.

Account, plan and billing

Why does the app need an account?

Signing in comes first, with Google or an email link. It is what gives AI features their monthly credits and, on Pro or the trial, syncs your Canvas data, notes and study material, encrypted, to every device you sign in on. On Free, sync pauses.

The server holds your identity, plan, credits and calendar feed. On Free it holds no coursework.

What does Pro change?

250 AI credits a month instead of 3, background sync every 30 minutes, every course on your calendar feed instead of 2, and encrypted sync across every device, course files included.

The calendar, the planner, notes, decks and quizzes work the same on both.

How do I cancel?

Settings, Account, Manage billing. Pro runs to the end of the period you paid for, then the account drops to Free. Semester, notes and decks are untouched either way.

Does my data follow me to another computer?

Only Canvas needs the extension, and only on one computer. Notes, decks, quizzes and the study plan follow you the moment you sign in on Pro or the trial. No code to enter, no separate step.

A phone or an iPad cannot run the extension. Sign in there too, and the semester appears once Canvas is connected on a computer with Chrome.

How does syncing across devices work?

It follows your account. Sign in with Google or an email link on Pro or the 14-day trial, and every device you sign in on after that stays in sync. No code, no QR, no phrase to keep.

Notes and study material are encrypted before they leave the device, with a key stored with your account so any device you sign in on can open them. Keeping that key means we could open them. Nobody here does: only the app itself can use the keys, and every use is written down. Canvas flows one way, from the computer running the extension out to your other devices.

Settings, Devices lists your devices, renames or unlinks one, and has a switch to pause sync on this device only.

Privacy and data

Where is my data kept?

On this device, in this browser profile's storage and in the Scholarwire extension. On Pro and the trial, an encrypted copy is kept in your account so other devices can open it; on Free, sync pauses. You sign in with Google or an email link. We keep the key to that encrypted copy, so we could open it. Nobody here does: only the app itself can use the keys, and every use is written down.

Anyone who can use this computer account can read the local copy, so use a personal profile on a shared machine.

What leaves my device?

The text or file you give an AI feature goes to the model that answers it. When you ask the Tutor a question, it also sends your course names, due and late work and unread announcement titles, and it can search your notes and send the ones it needs to answer. The chat lists each note it read.

The Tutor can also read a course syllabus and the text of course readings already stored on your device, and send the part it needs. The chat lists each one it read.

Calendar sync, if you turn it on, publishes each item's title, date, time, course, location, description and Canvas link to a private link. Signing in sends your email address so an account can exist and, on Pro or the trial, starts sync: notes, decks, quizzes and study plan, encrypted before they leave, with the key stored with your account.

On Pro and the trial, the extension also sends your Canvas snapshot to your account in the background after each sync, with no tab open. Our server encrypts it as it arrives. The switch Keep my account up to date in the background, in the extension popup and in Settings, turns that off.

Record lecture uses your browser's speech recognition. In Chrome that streams the audio to Google while you record.

On Pro and the trial, sync and the background Canvas upload run on their own, the app reads course material in the background while it is open, and it sends usage counts, never what you study. AI features and the calendar feed wait for you to press or turn on something.

How do I delete everything?

On this device: Settings, App and data, Start over, Delete everything on this device. It clears both local copies, the app's storage and the extension's, and leaves other devices alone. Uninstalling the extension and clearing site data does the same by hand.

On Pro and the trial, the encrypted copy on our server stays until you remove it. Settings, Account, Delete my synced data removes just that copy. Delete account removes the account and everything with it.

Export first to keep a copy. The export holds everything, grades included, and Settings, App and data, Restore from export loads it back.

Something is wrong

The page says it cannot find the extension.

Check it is installed and turned on in your browser's extensions page, then press I installed it on the Connect page. If it still is not found, reload the page. A tab that was already open when you installed does not see the extension until it reloads.

Scholarwire needs a Chrome-based browser: Chrome, Edge, Brave or Arc. Safari and Firefox cannot run the extension.

A sync failed. What now?

Press Try again in the top bar. Most failures are Canvas signing you out, or the network dropping for a moment.

If it keeps failing, open Settings, Canvas. It lists what the last sync could not read, and has Update, Try again and Open Canvas buttons.

Why does it say sync is paused?

Either the trial ended and the account is on Free, which pauses sync for the account, or Sync is off for this device in Settings, Devices, which pauses it here only. Nothing is deleted. Each device keeps what it has, and sync picks up again when it resumes.

Contact

Reach a person.

Write to support@scholarwire.app from the address your account signs in with. Say what you were trying to do and what happened instead.

Security problems: send them the same way and say security in the first line. They get looked at first. Please do not test against another student's account or data.

Ideas and complaints go to the same address, and both are read.